Refund policy

Refunds are issued for returns approved under the 7-day return policy, and for orders cancelled before dispatch. The item must pass our quality check before a refund is initiated.

We initiate approved refunds within 5–7 working days of the returned item clearing quality check. Your bank or card issuer then takes its own time to post the credit — usually 2–5 working days, occasionally a full billing cycle.

Prepaid orders are refunded to the original payment method. There is no way to send them anywhere else, and we will never ask you for card or account details to process one. Cash-on-delivery orders are refunded by bank transfer or UPI to an account you nominate, or as store credit if you prefer.

An order cancelled before it ships is refunded in full, including shipping. Once production has started on a customized or made-to-order piece, it can no longer be cancelled.

When a return is our fault — damaged, defective, or the wrong item — nothing is deducted and we cover the return freight. On a change-of-mind or fit return, the original shipping charge and the reverse pickup charge are not refunded. Coupon discounts are recalculated: if a return takes the order below the minimum the coupon required, that discount is reversed against the refunded amount.

• Customized, printed, embroidered and made-to-order pieces
• Items returned after the 7-day window
• Items that fail quality check — worn, washed, altered or missing tags
• Store credit and promotional benefits already redeemed

On a multi-item order you can return part of it. We refund the returned lines at the price actually paid for them after any discount was distributed, and the rest of the order stands.