Return policy

You can raise a return within 7 days of delivery. Requests raised after that cannot be accepted, because the courier pickup window and our quality check both close at that point.

• Unused, unwashed and undamaged
• All original tags, labels and packaging still attached
• Accessories, belts, and any free items shipped with it are included
• The invoice or order number is quoted with the request

• Damaged or defective on arrival
• Wrong item, colour or size delivered
• Materially different from the product description or photographs
• Fit or size concern, on stock items only

• Customized, printed, embroidered, altered and made-to-order pieces — they carry your artwork or your measurements and cannot be resold
• Bulk and wholesale orders, unless the goods are defective
• Final-sale items, unless damaged, defective or incorrect
• Anything worn, washed, perfumed, stained or damaged after delivery
• Innerwear and any item sold as non-returnable on its product page

Where an item is excluded, the product page says so before you add it to the cart.

1. Open the order under My Account and choose Request a return.
2. Tell us the reason, and attach photographs if the item is damaged or wrong.
3. We review the request within one working day and send pickup or return-shipping instructions.
4. Pack the item with its tags and packaging and hand it to the courier.

Every returned parcel is inspected when it reaches us. Refunds and exchanges are processed only after the item passes that check. If it fails, we will send it back to you and explain why.

Size exchanges on stock items are free once per order, subject to the replacement size being available. If it is not, we process a refund instead.